Background

Investor Grievance

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Details of Designation
Proprietor
Compliance Officer
Grievance Officer
Customer care
Contact Person Name
Shikha Kapur
Shikha Kapur
Shikha Kapur
Shikha Kapur
Physical Address
A 35 FIRST FLOOR, Chittaranjan Park, NEW
A 35 FIRST FLOOR, Chittaranjan Park, NEW
A 35 FIRST FLOOR, Chittaranjan Park, NEW
A 35 FIRST FLOOR, Chittaranjan Park, NEW
Contact No
9811744587
9811744587
9811744587
9811744587
Email ID
shikhaa.kapur@gmail.com
shikhaa.kapur@gmail.com
shikhaa.kapur@gmail.com
shikhaa.kapur@gmail.com
Working Hours
Monday to Friday, 11
Monday to Friday, 11
Monday to Friday, 11
Monday to Friday, 11
  1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team at shikhaa.kapur@gmail.com. Alternatively, the Investor may call on 9811744587.
  2. A letter may also be written with their query/complaint and posted to the following address: A 35 FIRST FLOOR, Chittaranjan Park, NEW DELHI, NATIONAL CAPITAL TERRITORY OF DELHI, 110019.
  3. Clients can write to the research analyst at shikhaa.kapur@gmail.com if a response is not received within 10 business days of contacting the Client Servicing Team. A reply can be expected within 10 business days of approaching the research analyst.
  4. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330 ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link https://smartodr.in/

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DISCLAIMER

  • Investments in securities market are subject to market risks. Read all the related documents carefully before investing
  • SEBI Registration does not guarantee performance or returns.